fbpx

FAQS

QUESTIONS?


The MetaSprint Series is the ideal way to venture into multi-sport with friendly Aquathlon, Duathlon and Triathlon races to challenge and inspire you. We expect any newbie triathlete to have quite a few questions, and that is normal.

If you have general questions about how to prepare for and fantastically finish your race, go to the first-timers’ guide page.  On this page we try to answer all your event specific questions. If you have any other questions that have not been addressed here, please send us an email.

REGISTERING FOR THE RACE

Register now through our website.

Once the registration form has been processed, there will be no fee refund for the participants who, for whatever reason, eventually do not take part.

No, as long as you are fit, healthy and capable of completing the event anyone can enter. Do read the Health Advice page and consider the PAR-Q questionnaire before you take part.

Registration will be closed once the race reaches maximum capacity or see closing dates.

Individual race entries are non-transferable. Any person doing so will be held responsible in case of an accident arising from or provoked by the other person during the race. The Organisers reserve the right to exclude both parties from future events.

There are absolutely NO entries taken on race day!

ORIGIN SERIES FAQS

PRE-RACE & RACE KIT COLLECTION

Details will be shared closer to the event.

No, instead full race information will be shared by email and available on the event website at least one week before the race. Read it carefully!

If you have ordered one, it can be collected when receiving your race pack.

It will be part of your race pack.

You have to wear your race number on the back of your shirt during the cycle leg and on the front of your shirt during the run leg. Consider using a race number belt for convenience. It is not required for the swim.

Sections of the duathlon and triathlon bike courses are open to the public so you to practice before the event weekend. Please be careful and obey normal traffic rules.

At no time during the competition are headphones permitted, as stated in the rules and regulations.

Participants wearing such items during the race will be disqualified.

What are the age restrictions?Age restrictions are stated in the rules and regulation page under the Race Entry section

Your race kit consists of:

  • 1x swim cap (Aquathlon & Triathlon)
  • 1x security bracelet
  • 2x race number bibs (to be worn on the back during the bike leg and on the front during the run leg (aquathlon has only one race bib!)
  • 1x Bike flag (Duathlon & Triathlon)
  • 1x helmet sticker (Duathlon & Triathlon) to stick on the front of your helmet
  • 1x timing chip and strap. Wear it around your ankle.

You will be prompted to select a start time, our team will send you an email a couple of weeks prior to the race with full information. You MUST start at your allocated start time. You can still change your start time slot if your circumstances change, depending on availability.

SWIM

The swim area at Sentosa is sheltered from big sea currents and waves. The swim area at East Coast Park is more exposed to swell and currents, but is still considered quite calm. The water temperature will be approx. 28°C.

Swimmers in difficulty should signal by raising an arm to the escorting boats/canoes for assistance. Once assistance is rendered, the competitor must retire from the competition.

Yes. We understand that swimming in the ocean can be a nervous time for first-timers. You can use a regulation swim buoy that buckles around your waist during the race.  

No.

We expect good water conditions and no jellyfish. In case you do get stung, be assured that the medical team is ready to help.

There is no 100% remedy to getting stung. Covering your skin with lycra swim wear or using protective lotion (e.g. Safe Sea lotion) reduces the chance of jellyfish stings.

BIKE

No, unfortunately we don’t have spare helmets. Please remember yours, since you will not be able to race without it!

You do need a bike to participate in the Duathlon and Triathlon.  You can rent a bike for both events with our bike rental partner. Check out the details here.

Only participants wearing the security bracelet are allowed to enter the transition area. The youngest athletes in the Kids distance races receive a “Parent Bracelet” in their race kit, so one parent can enter the transition area to help them set up their transition. However during the race parents must leave the area.

You are required to place your bike in the transition area approximately 45 minutes before your race start. More details will be shared prior to the race.

Check that your brakes work, that your gears are changing smoothly, and that your head stem and handlebars are tightened.

No. In the transition area you have to push your bike.

You will face a time penalty or disqualification.

Yes.

We will have bike pumps available to pump your tyres, and a mechanic on-site if you need an emergency fix.

The Duathlon bike route is closed from traffic. Though please adhere to normal road rules. The Triathlon bike route is closed from cars, but there may be pedestrian traffic even though we manage the course as best as we can. Please keep an eye on the road at all times.

Not really. Although we don’t allow kiddie stabiliser wheels or tandem, mono-wheel, fixed-gear and recumbent bikes. Just ensure the bike is safe and suitable for the child and in a road worthy condition. We suggest you have the bike serviced at a bike shop prior to the race.

Yes, you may use your mountain bike or most other bikes including mini-velos and foldable bikes. However, we don’t allow tandem, mono-wheel and recumbent bikes. Just ensure your bike is in roadworthy condition. Our mechanics will be able to help you out with any last minute problems you may have.

What are the types of bikes allowed?

  • road bikes
  • tri bikes
  • city bikes
  • hybrid bikes
  • mountain bikes
  • foldable bikes
  • tandems (unless para-athlete)
  • reclining bikes
  • fixed gear bikes
  • unicycles

No, you must count your own laps. However, the timing team / lap counters will check if everyone has completed the required number of laps after the race.

RUN

No, you must count your own laps. However, the timing team / lap counters will check if everyone has completed the required number of laps after the race.

No need to worry about cut-off times, no athlete has missed the cut-off time of any of the MetaSprint Series races so far!

AFTER THE RACE

Please remove your chip and hand it to our volunteers once you cross the finish line. If you have retired yourself from the race, make sure to bring your timing chip back to the information counter at the race site.

Please email for further instructions. Ensure that you return your timing chip to the Organiser within one week post-event. A charge of S$40 applies for any timing chip that has not been returned by that date.

Due to the safe distancing regulation there will be no awards ceremony. Trophies will be posted to winners.

Yes, all finishers receive a medal at the finish line.

Live results are available on the website immediately post-event. Official times will be posted on the Race Results page within 48 hours.

Yes, you can click the live results link on the event website to see your finish time and splits. It will be updated throughout the race as athletes cross the finish line.

Protests must be made within one-hour of your race finish. Please approach the Information desk or contact us. For complaints or suggestions please also use the link above.

DOR LICENSE

There is a certain amount of risk involved for participants of multisport and endurance sports races. As such, it is mandatory for all participants at TAS sanctioned races to purchase a DOR License (included in the race entry fees), which will provide you with Basic Personal Accident Insurance Coverage.

Insurance Coverage includes (but not limited to):

  • Accidental Death: $10,000
  • Accidental Disablement: $10,000
  • Medical expenses reimbursement: $500

Should a participant wish to make a claim, they should email to contact@triathlonsingapore.org within 30 days from race day. Do keep all medical receipts and records, for submission.

Participants who are current TAS Individual members are exempted from paying DOR License fee, as they will already be provided with the Insurance Coverage as TAS individual members.

DIGITAL SERIES FAQS

PRE-RACE & RACE KIT COLLECTION

No, there is no need for race kit items for the digital events.

Yes a race preparation email will be sent to you during the week of the race. Please read it carefully!

Age restrictions are stated in the rules and regulation page under the Race Entry section.

You will be prompted to select a start time, our team will send you an email a couple of weeks prior to the race with further information. You MUST start at your allocated start time.

You can still change your start time slot after you have completed your registration, depending on availability.

Yes you can race with a friend so long as you remain socially distanced and don’t draft (5 metres distance apart when cycling). However, you both must book your time slot in advance, and you must also track your race using your own device, and not share a device with anyone else.

USING THE APP

The app will be available for download three days prior to the race.

There is no sports watch needed anymore. All you need is your smart phone and our (smart) app. And no, you won’t swim with your phone; it will wait securely at our Safe Phone Station on the beach as you complete the swim

  1. Turn on location services
  2. Disable “low power mode”, “night mode”, “battery saver mode”
  3. Android phones: Ensure app settings are optimised for 1) battery usage and 2) data usage. Go to “App Management”, select the app and allow the app to 1) run in the background (ie. highest battery mode) and 2) use data in the background.
  4. Turn on mobile data
  5. Turn off wifi
  6. Start with a full battery
  7. Wear a headset

Check out the race app page (will be available closer to the race) for full information on starting and recording your race.

The race app has been configured to allow music to play while in use. The music will lower the sound of your music when one of our audio messages is being announced.

DURING THE RACE

If it’s raining and you can’t leave the house to do your race, book a new time slot as soon as possible.

If you’re already at the event venue, then you can cancel your time slot booking, and book a new time slot for the later time period (if available). If it’s not, then you will need to come back another time.

Please seek shelter and stay safe. You will be able to restart your race at another time. Please book a new time slot.

We will confirm any measures we are able to provide for the security of personal belongings prior to the race.

SWIM

The swim area at Sentosa that we have selected is sheltered from big sea currents and waves. The swim area at East Coast Park is more exposed to swell and currents, but is still considered quite calm. The water temperature will be approx. 28°C.

We understand that swimming in the ocean can be a nervous time for some athletes. You can use a regulation swim buoy that buckles around your waist.

No.

Yes, we will have a lifeguard present patrolling the swim course during the set race times.

Swimmers in difficulty should signal by raising an arm to the lifeguard on duty.

BIKE

Yes! No exceptions.

The app will guide you to the starting point, and let you know when you can start the race. The app will guide you around the course and advise you when you have completed the course.

The transition process, and security features to protect your gear will be confirmed soon.

No, roads are not closed for this event. However, the roads and time periods available to race have been chosen to offer a lower density of cars.  Normal road rules apply when racing.

Yes, you may use your mountain bike or most other bikes including mini-velo and foldable bikes. However, we don’t allow tandem, mono-wheel and recumbent bikes. Just ensure your bike is in roadworthy condition.

  • road bikes
  • tri bikes
  • city bikes
  • hybrid bikes
  • mountain bikes
  • foldable bikes
  • mini-velos
  • tandems (unless para-athlete)
  • reclining bikes
  • fixed gear bikes
  • unicycles

RUN

The race app will guide you to the starting point of the bike, and let you know when you can start the race. It will then guide you around the course and will automatically finish once you cross the finish line.

AFTER THE RACE

Yes, all finishers receive a digital medal to add to your virtual trophy cabinet.

A live leaderboard will be available on the website.

All runners will be able to download their e-certificate at the completion of the event.

QUICK LINKS
OTHER METASPORT EVENTS
GET SOCIAL