Make sure your phone is fully charged, before you start your challenge. Low battery will prevent your app from starting.
WEAR A HEADSET
You must wear a headset for the best audio guiding experience. Ensure your audio is turned up on your device to hear our audio messages. You can listen to music at the same time while you are doing your challenge.
Make sure your device has “Location Services” turned on and set to 'always'. You will be prompted to enable Location Services by the app after download.
Please disable low power mode / battery saver mode / night mode on your phone as the app will not be able to track your distance, and you will not receive the audio messages.
APP BATTERY USAGE SETTINGS
(FOR ANDROID ONLY)
Android phones have app settings.
Go to “App Management” and select the METASPRINT app from the list.
Select “Battery Usage” and select the highest power option, often called “Run in background”
MOBILE DATA ON / WIFI OFF
Ensure mobile data is turned on. Ensure wifi is turned off.
Log in using the email used for registration and booking reference number received in the confirmation email.
Then go to the start area. Remember, you must start your challenge at the time you booked your slot.
Once you reach the start line a “Start Race” button will appear on your screen. Tap ‘Start Race’ when you are ready to begin and you'll hear a welcome message followed by a 10 second countdown.
Ensure you have a stable GPS signal before you press START. Check that your blue dot is not moving a lot anymore while you are standing still. Wait for it to settle (up to 1 min). If it doesn’t steady then restart your phone.
Once you have completed your challenge, you will hear the congratulatory message as you cross the finish line, and the app will automatically stop tracking with no manual intervention required.
Why do I need to use the app?
The MetaSprint Series App will track you as you complete your challenge, and enhance your experience thanks to its unique in-app audio feature. When you’ve finished, we will validate the your data, and publish your time in the official online results.
Do I need to carry my smartphone?
Yes – the MetaSprint Series App is the official way to track your challenge. As well as recording your movements and instantly capturing your result, the app features exclusive audio updates at regular intervals to boost your morale at every kilometer
How do I log into the app?
Open the app and enter the email used for registration and the booking reference number received in the confirmation email. Resend confirmation email here.
I haven’t received my email with app log-in details. What should I do?
You can resend your confirmation email here.
How do I set up GPS tracking?
Ensure ‘mobile data’ is switched on and that you have given the MetaSprint Series App permission to use your location in your phone settings. You will be prompted to enable location services by the app during the set-up process. If you are using iOS 14, make sure you allow precise location.
What is the in-app audio experience?
We have included a motivating audio commentary to direct you around the course for your ease and safety. It will also enhance your challenge experience and let you know how far you travelled and your current pace.
Can I turn the audio experience off?
No, the directional messaging is compulsory.
Can I practice with the MetaSprint Series App before Event Day?
No. You won’t be able to use the event app before the time slot you have booked.
Can I pause my challenge?
You cannot pause your challenge once you have started (if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue just like in a normal event!
What time can I start the event?
You can start on the day and time that you have booked your time slot.
Can I change my time slot?
Yes, you can log back into your registration and change the time slot any time.
Can I pause my challenge once I’ve started?
You cannot pause once you have started (if you stop to take a photo, use the bathroom, tie your shoelaces). The timer will continue just like in a normal event!
How will my official time be calculated?
Your official time will be the elapsed time recorded by the MetaSprint Series App.
What’s the cut-off time for completing the MetaSprint Series?
There is no cut-off time.
How will I know when I have completed my challenge?
When you have completed, you will hear a congratulatory message and the MetaSprint Series App will automatically stop tracking and record your time.
How should I set up my phone on event day?
Make sure mobile data is switched on, and switch off your Wi-Fi during the event. Make sure your smartphone battery is fully charged and not in low power mode. Check your settings for the App to ensure it is running in the background with full power. To preserve energy in your phone, do not have other apps or browsers open. Make sure your phone plan also has ample data available.
What should I do if I can’t login to the app?
Please allow yourself plenty of time to login before event day. To login use the email used for registration and booking reference number received in the confirmation email. You can resend the confirmation email here.
How can I preserve my phone’s battery life while using the app?
While using the MetaSprint Series App, turn off Wi-Fi and only have Bluetooth on if you’re using wireless headphones. Avoid taking or making a call while you’re racing, and avoid racing other apps open unless you are also tracking your challenge using Strava or RunKeeper (or similar). Important – please do not put your phone in low power mode as the app will not be able to track your distance. Check your mobile data usage settings for the App to ensure it is running in the background with full power. Do not shut down the app by pressing the arrow button in the top left corner while it is tracking your challenge or the data will be lost.
What if it’s pouring rain during the time slot I selected?
If you haven’t left home yet and you don’t want to start in the rain then cancel your initial booking time, and book a new time slot. If you’re already at the venue then take shelter and wait for the rain to clear!